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CUSTOMER TESTIMONIALS
We got the menu covers yesterday and they look great! I really appreciate the promptness of your services. Everyone on your team was so great to work with and I look forward to doing business with you in the future.
--Red Pony Restaurant, Tennessee
We received our menu covers Friday p.m. - - - just in time for Valentines weekend!! Looked great with our new Menu release!
--Tascali's, West Virginia
I would like to order additional menus for my cafe again as I am very happy with my first order.
--Projectshop, Singapore
We received the vinyl menu covers today--thank you! They are perfect! We look forward to doing business with you in the future!
--Bodega Wine Bar, Santa Monica
Ciao! The menus look fantastic! Thank you so much for your help.
--Roberto Restaurant/Zero Otto Nove, New York
Thank you for the assistance and the quick turn around on this order. You have been a great help and I look forward to working with you on our future needs.
-- Hilton, Little Rock
I must say I am impressed. The menu covers arrived this morning.....and they are BEAUTIFUL! Really, great work on these.
-- Mokarabia, Italy
Great reviews over our new menu format…THANK YOU!
-- Buffalo Sabres
The Pre-Production Sample has been approved and everyone loves it!
-- The Lyric Opera of Chicago
The Pre-Proof looks awesome!
--Sagamore Steakhouse, New York
I just wanted to let you know I received our shipment today. Thank you so much for the rush...they are beautiful!
-- The Lodge at Wilderness Ridge, Lincoln
SECURE SHOPPING
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About Us
Since 2002, The Menu Shop has proudly served the hotel and restaurant industry, providing top quality Made-In-The-USA menu covers and accessories. Our customer service representatives can easily answer your menu cover or hospitality-related questions, and are more than happy to assist you in making an informed decision that will best meet your company needs. We look forward to working with you on your next menu cover project!
FAQ - Menu Covers
STOCK ITEMS: Are all of your products in stock?
NOT ALL PRODUCTS ARE IN-STOCK - please refer to specific product descriptions or call our Customer Service Department for details at 1.888.929.6368. Stock items are generally shipped same or next business day dependent on time of day of order placement. Please note that current production lead times will apply to all customized products based on the number of orders in-house (please call Customer Service for current timetables). Priority Ship Dates may be available.
SIZES: I am not sure I understand the menu sizing. Can you please explain?
All sizes refer to actual insert/menu/paper sizes (a menu cover referenced as 8.5 x 11 = 8.5 x 11 paper (insert) size). Custom sizes are available in many different menu cover styles. Please call for quotes.
SAMPLES: Can I get a sample of the product I am interested in purchasing?
A free sample of most products (shipping included) is available upon request. Some samples are billable and not returnable. Shipping mode is at the discretion of The Menu Shop, however, chargeable expedited shipping is available. Free/complimentary samples are limited to the contiguous United States.
COST ESTIMATE: Can I get an estimate of the cost to produce my menu covers upfront?
Of course! Our Estimates provide you with your product pricing and options, customization and shipping costs, and production lead times.
CUSTOM SIZES: Can I order a custom sized menu cover?
Please call us for custom sizes and designs (gatefolds, landscape formats, etc.). We will work with you to create your unique product!
COLOR: What colors are available for my menu covers?
Color representations on our website may vary slightly from actual material colors. Material colors can vary based on dye lots. For precise color-matching, swatches are available for most products.
LOGO/CUSTOMIZATION: Can I get my company logo or name imprinted on my menu covers?
Most of our restaurant menu covers can be customized with your logo or establishment name by fabricating a metal die to imprint and recess your logo into your product. Foil stamping (imprinting and recessing with color) or Blind Debossing (imprinting and recessing without color) are available. You can also choose from our products that utilize your own artwork or image (Die Cut Menu covers). Foil Stamping/Blind Debossing charges are as follows:
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Logo, each color (one die, one size): NO CHARGE
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No per-menu-cover stamping fee.
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Second Stamping Fee: $4.25 per additional color (not including 1st color) per menu cover.
LOGO/FOIL COLORS: What foil colors are available and can I see what it will look like before I order?
The foil stamping process involves the fabrication of a metal die that imprints and recesses your logo into your product with the application of foil colors. Please note that foil chemical properties can vary from color to color and, therefore, certain product/foil combinations may not be appropriate. Color PDF Proofs/Spec Sheets are provided via email at no additional charge.
Foil Colors (partial list): Gold, Silver, Beige, Black, Blue, Bronze, Brown, Copper, Gray, Green, Maroon, Orange, Pewter, Purple, Red, Rose Gold, White, Yellow
LOGO POSITIONS: What positions are available for my logo or text?
Your customization can be positioned in the location of your choice, however, most customers choose one of the following options:
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Dead Center: Centered both vertically and horizontally
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Optical Center: Centered slightly above dead center, upper third of menu cover
LOGO/ARTWORK: How do I know if my logo artwork meets the necessary requirements for production?
Our Art Department provides free logo evaluation to determine if your logo is useable as submitted. This determination will provide you with any Artwork Rework estimated charges that may apply to bring your logo to a format suitable to reproduce your logo. Please email your logo to your Customer Service Representative in the following format:
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300 dpi
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True Black & White
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EPS, AI, JPEG, SVG, or Vector
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Fine Lines, 5 pt minimum
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Lettering, 24 pt minimum
LOGO/TYPESETTING: Are there any requirements for submitting my own typeset?
When submitting your own typeset, please advise of the font and font size you are utilizing. Please email to your Customer Service Representative as a flattened JPEG or TIFF file.
LOGO/REWORKING: What if my artwork needs to be reworked?
Logos not submitted in a useable format can be reworked by our Art Department for a standard $85/hour.
LOGO/PROOFS: Will I receive a Proof of my submitted artwork?
Color PDF Proofs/Spec Sheets are provided via email at no additional charge for all customized products. Proof approval must be verified via return email or fax prior to order proceeding to production. Please note that some changes to Proofs may be chargeable.
LOGO/STOCK LOGOS: Are stock logos available and how much do they cost?
The Stock Logos below are available at no extra charge for customization.
SAMPLES, CUSTOM: Can I get a pre-production sample (PPS)?
Orders for customized samples of products prior to full production runs can be produced for $100.00 each.
MINIMUM ORDERS: Why are minimums required for certain products?
Minimums are set to provide you with the best pricing available as relating to production runs. Some products can be produced for less than the stated minimums, however, a $100.00 fee generally applies. Please call for details.
PRODUCTION LEAD TIME: How long does it take to produce my menu covers?
Production Lead Times vary by season and volume of in-house orders. Please advise of deadlines, as Priority Ship Dates may be available, and every effort will be made to accommodate your reasonable schedule. Expedited shipping may be necessary.
SHIPPING, UNITED STATES: How long will it take ship my menu covers?
Shipping and Handling charges are FOB Rochester, New York. All orders are shipped via UPS Ground unless otherwise specified. Expedited services, such as 3 Day Select, 2nd Day Air, Next Day Air, and Next Day Air Early AM Delivery, are available for an additional fee. Saturday delivery is not standard for UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air and Next Day Air Early AM Delivery, but is available for an additional cost. Please call for pricing if you need Saturday delivery. Customers may provide their own UPS, FedEx, and DHL account numbers, if preferable. Priority Ship Dates may be available for customized orders. Expedited shipping may be necessary to accommodate deadlines. We are not responsible for delays in transit. Shipping transit times via UPS Ground are based on the following:
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Zip Codes Beginning With 0, 1: 1 to 2 Business Days
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Zip Codes Beginning With 2: 2 to 3 Business Days
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Zip Codes Beginning With 3, 4: 2 to 4 Business Days
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Zip Codes Beginning With 5, 6, 7: 3 to 5 Business Days
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Zip Codes Beginning With 8, 9: 4 to 6 Business Days
SHIPPING, INTERNATIONAL: Do you ship internationally?
Yes, we can ship internationally. However, all international orders, customs/import fees/VATs are payable by the customer and are not the responsibility of The Menu Shop.
ORDERING: How do I place my order?
Orders may be placed as follows: Online, Email, Fax, Verbal (with written confirmation; we are not responsible for errors resulting from verbal orders). We reserve the industry-standard right to ship and bill for 5% over or under the quantity ordered. The following product information is required for menu cover order placement:
1. Menu cover type/name
2. Insert/menu/paper size
3. Number of pages/views
4. Menu cover color
5. Customization/Logo & foil color or blind deboss
6. Quantity needed
PAYMENT TERMS: What are your payment terms?
Full payment is required upon order placement. Visa, MasterCard, American Express, Discover, certified checks, company checks, and money orders are accepted. Personal checks are not accepted. We reserve the right to request a certified check or money order. The following information is required for payment via credit card:
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Credit Card Expiration Date
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Cardholder Name (exact) on Credit Card
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Billing Address (exact) for Credit Card
RETURNS: What if I need to return my menu covers?
Our policy for returned items is as follows:
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A Return Authorization Number is mandatory and will be issued by a Customer Service Representative within 10 days (only) of customer’s receipt of product
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For ID purposes, Return Authorization Numbers must be clearly marked on the outside of all packages being returned
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Returns must be received within 10 days of issuance of Return Authorization Number
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An authorized return may be returned for replacement, credit, or refund, and only after inspection and approval by The Menu Shop
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Shipping charges (both ways) are the responsibility of the customer
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All returns must be in the same condition as originally received
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Customized and non-stock items are non-returnable
CLEANING AND STORAGE: How should I clean and store my menu covers?
Products should be regularly maintained by cleaning with a slightly damp cloth. We do not recommend menu boxes for storage of your menu holders. We do recommend a light spray of ScotchGuard on Cork products to prevent absorption of food and beverage spills.
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